Accusing the Bank of Fraud - part 3

Dear Windsor,

We have received your complaint
AFCA complaint number: 12-25-268742

Thank you for contacting AFCA with your complaint about interest charges. They shared your complaint with us on 09 July 2025.

I am writing to let you know that I am investigating it and will provide an outcome by 30 July 2025.

I will investigate the issues you raised

I understand that you would like me to look into the following issues:

• Interest charges.

• Credit creation.

During my investigation, I will:

• verify your identity

• contact you to discuss your complaint further

• gather more information about the issues you raised

• keep you up to date on my progress.

If you have raised the same complaint directly with the bank and were using our messaging service to discuss your concerns with us, you will no longer be able to do so. This is because external dispute resolution complaints (e.g. AFCA complaints) aren’t able to be managed through our messaging conversations. Instead, we will contact you via the phone number or email you have provided.

Additional support

Support is available when you need it. You can find support options at www.commbank.com.au/support/financial-support.

At the Commonwealth Bank, we take your privacy seriously. Visit our Privacy Statement under www.commbank.com.au/privacy or call 13 2221 to learn more about how we handle blah blah blah

Please let me know if there are any other issues to consider or if you have any questions.

If you would like more information, you can contact me on ##### or at #####.

Regards,
Aishwarya Nair
Customer Relations Manager
Commonwealth Bank of Australia